Dialog 2
Taking a Message
Receptionist: Janson Wine Importers. Good
Morning. How can I help you?
Caller: Could I speak to Mr Adams, please?
Receptionist: Who's calling please?
Caller: This is Anna Beare.
Receptionist: Sorry, I didn't catch your name.
Caller: Anna Beare. That's B E A R E
Receptionist: Thank you. And where are you
calling from?
Caller: Sun Soaked Vineyards
Receptionist: OK Ms Beare. I'll try and put you
through. … I'm sorry but the line's busy. Would you like to hold?
Caller: Could I leave a message?
Receptionist: Certainly.
Caller: Could you tell Mr Adams that our
shipment will be postponed and that the 200 cases ordered should arrive next
Monday.
Receptionist: Shipment delayed … arriving next
Monday.
Caller: Yes, and could you ask him to call
me back when the shipment arrives?
Receptionist: Certainly. Could you give me your
number please?
Caller: Yes, it's 503-589-9087
Receptionist: That's 503-589-9087
Caller: Yes, that's right. Thanks for your
help. Goodbye
Receptionist: Goodbye.
Key
Vocabulary
to catch a
person's name
to be busy /
to be engaged
to hold the
line
to leave a
message
shipment
to postpone
to be
delayed
to call
someone back
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